At Mod Zone Apparels, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refunds process to ensure your confidence while shopping with us.

1. Eligibility for Returns

You may request a return or exchange within 3 days from the date of delivery if:

  • The item is unused, unwashed, and in the same condition as you received it.
  • The original tags and packaging are intact.
  • The item is faulty, damaged, or incorrect due to our error.

Unfortunately, we cannot accept returns on items that are worn, altered, or damaged by the customer.

2. How to Initiate a Return

To initiate a return, please contact our customer support within 7 days of delivery at:

Email: support@modzoneapparels.com
Phone: +91 904 7913 171

Provide your order number and reason for the return. Our team will guide you through the process and provide the return shipping details.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a fault or error on our part. We recommend using a trackable shipping service to ensure your returned item reaches us safely.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed within 7-10 business days via the original payment method.
  • Shipping charges are non-refundable.

5. Exchanges

If you wish to exchange an item, please follow the return process first, then place a new order for the desired product.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards
  • Personalized or custom-made products
  • Items damaged due to misuse or negligence

7. Contact Us

If you have any questions or need assistance regarding returns or refunds, please reach out to our support team:

Email: support@modzoneapparels.com
Phone: +91 904 7913 171